SMS Privacy Policy
Last updated: July 6, 2026
- Abraham AC & Heating service notifications and quote-review text replies from (954) 433-6504 and SMS number (954) 800-8525
For service calls and business contact, use (954) 433-6504. The messaging numbers above are used for transactional customer-care texts, quote-review replies, opt-in, HELP, and STOP replies.
1. Introduction
Abraham AC & Heating ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This SMS Privacy Policy explains how we collect, use, and protect information in connection with our SMS messaging program for customer care and service notifications.
2. Information We Collect via SMS
When you opt in to receive SMS messages from us, we may collect:
- Mobile phone number — provided by you during service booking, quote review, text-photo submission, or verbal opt-in
- Name and service address — associated with your service account
- Opt-in and opt-out records — timestamps and method of consent
- Message delivery data — delivery status, timestamps, and carrier information
3. How We Use Your Information
We use the information collected through our SMS program to:
- Send appointment booking confirmations and arrival window reminders
- Notify you when a technician is en route to your location
- Provide reschedule links and appointment updates
- Deliver after-hours request acknowledgments
- Send service visit summaries and receipts
- Respond to your HELP and STOP requests
We do not use your phone number or SMS data for marketing, advertising, or promotional purposes through this customer care messaging program.
4. Consent and Opt-In
We only send SMS messages to customers who have provided consent through one of the following methods:
- Online booking or quote-review form: Entering your mobile number and checking the optional SMS consent checkbox on our website form. The checkbox is not preselected, and consent is not required to purchase goods or services.
- Text-a-photo quote review: Texting a photo of your quote to Abraham AC after viewing the text-message disclosure next to the "Text a Photo" link.
- Keyword opt-in: Texting START to our messaging number
- Verbal consent: Providing verbal consent during a phone call with our customer care representatives, which is recorded in our work order system
By opting in, you consent to receive transactional and customer care SMS messages related to your HVAC appointment, quote review, or home services request. Message frequency varies based on your service activity, typically 1-10 messages per request. Standard message and data rates may apply. Reply STOP to opt out or HELP for help.
5. Opt-Out
You may opt out of receiving SMS messages at any time by:
- Replying STOP to any message you receive from us
- Replying CANCEL, END, QUIT, UNSUBSCRIBE, or OPTOUT
- Contacting us at privacy@abrahamac.com
After opting out, you will receive a single confirmation message and will not receive further SMS messages unless you re-subscribe by texting START.
6. HELP
For assistance, reply HELP to any message. You will receive information about our messaging program and instructions for opting out. You may also contact us at privacy@abrahamac.com.
7. Data Sharing
We do not sell, rent, or share mobile information, text messaging originator opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. We may share SMS information only as needed to operate the customer care messaging program with:
- SMS delivery providers — vendors that process messages on our behalf and only as needed to deliver the messaging program
- Law enforcement — when required by applicable law
8. Data Retention
We retain SMS consent records and message logs for the duration required by applicable regulations (typically a minimum of five years). Phone numbers of opted-out users are maintained on our suppression list to ensure we honor opt-out requests.
9. Data Security
We implement appropriate technical and organizational safeguards to protect your information, including encryption in transit (TLS), access controls, and secure data storage. However, no method of electronic transmission is 100% secure.
10. Children's Privacy
Our SMS program is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page.
12. Contact Us
If you have questions about this SMS Privacy Policy, contact us at:
Abraham AC & Heating
4543 Powerline Rd, Oakland Park, FL 33309
Email: privacy@abrahamac.com
Phone: (954) 433-6504